EBR Limited Warranty and Return Policy You agree to use the Services as-is. UNLESS THE DISCLAIMER OF SUCH WARRANTIES IS PROHIBITED BY APPLICABLE LAW, YOU EXPRESSLY AGREE THAT ACCESS TO THE SERVICE BY ANY MEANS IS AT YOUR SOLE RISK, AND THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” AND WE DO NOT MAKE ANY WARRANTIES WHATSOEVER WITH RESPECT TO THE SERVICE, INCLUDING WITHOUT LIMITATION, WARRANTIES, EITHER EXPRESS OR IMPLIED, SUCH AS THE WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR FREE OR PROVIDE ADEQUATE, COMPLETE OR TIMELY INFORMATION OR DATA. YOUR LIABILITY You are fully responsible for how you use our Services. You agree to indemnify and hold harmless us and our directors, officers, employees, service providers, vendors, our operating partners and agents from and against any and all losses, liabilities, claims, damages or expenses (including attorneys’ fees and court costs and expenses) arising from or related to any use of the Services by you or that occurs because of you. STANDARD OF CARE You agree that our sole obligation to you is to provide the Services as-is. You agree that unless we do something that is grossly negligent or an act of willful misconduct in connection with the Services, we will not be liable to you or to any third party. LIMITATIONS ON LIABILITY If, for any reason, we are judged liable to you, you agree that your recovery will be limited to your actual damages, measured by actual out-of-pocket economic loss. You agree that you will not ask for any consequential, special, punitive or exemplary damages, or indirect or lost profits. You agree that even if you request these types of damages, a court or arbitrator cannot award them to you. You agree that any recovery will be limited to recovery from Engel Ballistic Research, Inc., and not any operating partner or director or officer thereof in his or her personal capacity. You understand and agree that the price of these Services would be significantly higher but for these limitations on liability. WE’RE NOT RESPONSIBLE FOR ALL CIRCUMSTANCES You also agree that we are not responsible for anything beyond our control. For example, we are not liable: for Service interruptions caused by problems with the communications network; for problems caused by any Internet service provider; for your computer or its programs failing; for the acts of criminal attackers, whether in real-time or automated (e.g., viruses); or for errors in information provided to us upon which we reasonably rely. These are only examples. TERMINATION BY USE We reserve the right to terminate this Agreement, in our sole discretion. We may terminate this Agreement prior to sending you written notification. AMENDMENTS We may change the Services and this Agreement at any time, in our sole discretion. We will provide you with advance notice of any such material change to the e-mail you provide to us except in circumstances where advanced written notice would not be practical. You agree to accept service of any legal notice in connection with the Services by e-mail to the address you provide. If you use the Services more than one week after we send written notice of a material change, that will mean you accept the changes. If you do not accept the changes, your sole right is to stop using the Services. 

 WARRANTY RETURN POLICY At Engel Ballistic Research (EBR), we strive to provide quality ammunition and quality customer service. We utilize computer-controlled loading machines and inspect each round produced. Every lot of ammunition produced is test-fired multiple times through the production run. If you have purchased defective ammunition, please contact us, and we will try to make it right. We value your opinion. All sales are final and made without explicit or implied warranty of merchantability or otherwise. Returns are not accepted under any circumstances other than in the case of defective merchandise. Any defective merchandise shall be returned to us and will be subject to manufacturer approval. In the case of defective merchandise, it is your responsibility to contact us and arrange for a portion of the ammunition to be returned. Upon receipt, the merchandise will be evaluated and tested for defects. If the merchandise is, in fact, defective, you will receive a return authorization number. The RA# (Return Authorization Number) must be present on the return shipment of the defective ammunition. If the RA# is not present on the exterior of the package, the shipment will not be accepted. Once a properly returned shipment is received, it will be replaced with the identical undamaged product or products. Note: Improper storage and handling of loaded ammunition may result in damage to the ammunition. Any appearance of corrosion, exposure, or other evidence of damage from improper storage or use after the ammunition was sold will void the warranty. Thank you for your purchase of Engel Ballistic Research Subsonic Ammunition. For the safest experience when using our or any subsonic ammunition, please review the following safety notice.

Phosphate in Your Rifle Bore & Subsonic Ammunition

*****IMPORTANT*****

With the advent of many more tactical rifles on the market, we have seen a growing problem with some of these weapons and Phosphate particles in the bore. This is occurring in both very expensive, quality firearms, as well as the less expensive ones.

The cause occurs when the barrel or weapon manufacturer applies the Phosphate coating (that “rough” grey or black military finish) to the exterior. The muzzle and/or chamber end is not always completely sealed, allowing some of the Phosphate particles to enter the bore and adhere to the chrome lining or barrel steel. As a result, firing subsonic ammunition in these firearms can be both inconvenient and potentially extremely dangerous, since the Phosphate particles act as a very effective brake, radically slowing and sometimes stopping the projectile in the bore.

The good news is that the particles are mechanically rather than chemically adhered to the barrel. However, it is a fairly strong bond and just shooting high velocity ammunition through it will not remove the Phosphate. The simple solution is to remove the Phosphate particles. Fortunately, this only has to be done once and then the barrel – given that it has the correct chamber dimensions, etc. – will be suitable for use with subsonic ammunition from then on.

AR-15/M16 WARNING

When utilizing this ammunition in an AR-15/M16 type weapon, it is EXTREMELY IMPORTANT that the user follow these instructions:

MAKE CERTAIN that the chamber is clean and free of fouling. Brush it out with an M16 chamber brush prior to loading. Also MAKE CERTAIN that the bolt is fully seated. Give the Forward Assist button a sharp rap. A condition has been noted in which the bolt is closed far enough to allow the firing pin to strike the primer, but the bolt is not 100% closed and locked. This condition causes the cartridge case to fail to obturate, allowing propellant gasses to escape to the rear and will stick a projectile in the bore, causing a potentially dangerous condition, should the user somehow fail to notice that the projectile did not exit the muzzle/suppressor.

ALL FIREARMS

Always make sure the projectile leaves your bore through target recognition down range. Steel targets are a great option as they give instant, audible feedback. Engel Ballistic Research is not responsible for multiple projectiles lodged in your bore, or for failure to recognize that the projectile did not leave your bore, and any subsequent damage to your firearm. Please contact a competent local gunsmith if this occurs.

Some firearms will not function correctly with any subsonic ammunition, although they will function with high-velocity cartridges. This is usually due to a rough, shot-out bore or (rarely) an out-of-spec chamber. If a particular weapon does not function with subsonic ammunition after following the above directions, chances are it is one of these weapons, and barrel replacement is indicated if the operator wishes to utilize subsonic ammunition. A decrease in performance with high-velocity ammunition normally will occur shortly thereafter in the service life of such weapons.

Do not fire any subsonic rifle caliber ammunition in any firearm that has a fluted chamber. This type of chamber prevents cartridge case obturation (breech seal), allowing some of the propellant gases to escape out the breech, thus allowing the possibility of a projectile lodging in the bore. Subsequent firing with a bore so obstructed can cause serious injury or death.

Do not fire subsonic ammunition in weapons systems with integrally suppressed barrels unless the round was specifically designed for the firearm. Integrally suppressed weapons drastically change the forward velocity by allowing off-gassing pressure to slow down and quiet the round. The pressure of our commercial loads is needed for the safe function and velocity.

It is the responsibility of the operator to use this ammunition intelligently. If the user has any questions whatsoever, he should call the manufacturer. DAMAGES AND ORDER ERRORS Any damage or shortage must be reported to EBR within seven days of receipt. If the damage or shortage is not reported within the seven day period, the report will be void. In the rare event that your package is damaged, a claim will be filed with UPS/FedEx or any applicable carrier, and a refund or replacement will be issued once the claim investigation has concluded. Cancellation Orders that have not been shipped may be canceled. A refund will be issued, minus a 5% restocking fee. If an order has already been shipped, the order cannot be canceled. We reserve the right to cancel any order when the Terms and Conditions have not been complied with. In the event that an order is canceled, a refund will be issued, minus a 5% re-stocking fee.